Frequently asked questions

We have more than 3 pets, do you charge extra fees?

There are situations where extra fees for pets are assessed. Our dog walks include 2 dogs, with a $5 charge for an additional dog. You can also extend the walk and walk dogs separately, or schedule backyard time with no fee.
There is a $5 charge for more than 3 pets for drop-in pet sitting services, as additional pets require extra care and experience. We do not charge extra for most small, caged pets, or fish.

What does the initial consultation / meet & greet entail? Does it cost anything?

It's Pawty Time! tailors our services to fit the needs of your household, thus, the initial meet & greet is a chance to get to know each other better. We’ll familiarize ourselves with you & your pets, their routine, your home, and to go over all the essential details and expectations for care. Our top priority is the health, safety, and happiness of pets in our care, thus we want to ensure we form a strong bond from the beginning. Your initial meet & greet is always free of charge for up to 30 minutes.

How much does it cost?

We offer a variety of options to fit your needs and budget. Please visit our services page with the pricing guidelines for each service.

What types of pets do you care for?

We have experience caring for dogs, cats, birds, chickens, fish, rabbits, goats, hamsters, rats, pigs, horses, ferrets, reptiles, and many other species. So long as your pets do not pose a danger, we’d love to meet them.

How can I contact you?

You can reach us at 541-952-2205 or via our contact form at info@itspawtytime.net. We are always happy to answer any of your questions.

My dog loves going to the off-leash dog park near our house. Can you take them there during a scheduled visit?

No. We find off-leash situations outside of their yard to be something best experienced with mom and dad. If your pup would prefer a visit a state park instead of an off-leash walk, we can do that.

Keep in mind: We suggest 45-60 minutes for this service so your pup(s) can get their energy out and to provide them time for scent exploration . You can also book our Adventure Walk which would fall under this request as well. We do Adventure Walks 2 times a day with one in the morning at 9AM and one in the afternoon at 3PM.

I’m crunched for time–can you drive my pet to a vet visit? Or to their boarding facility?

Absolutely! Our Pet Taxi service can do that for you in most situations. We’ll come to your home, and be sure your pets get where they need to go. Need us to wait for the check-up? No problem, we’ll do a round-trip! Coming home from vacation late, but don’t want to leave your pup at the boarding facility an extra night? We'd be happy to bring them home for you! There’s nothing better than coming home from a long trip to your sweet pup already waiting for your arrival home!

*Please note: Pet taxi services are not available 24/7 and we do appreciate as much notice as possible. However, we will do our best to accommodate any last-minute emergencies.

Do you require my puppy/dog to have had all their vaccines, or be spayed or neutered?

Vaccines? Yes, dogs/puppies must be current on the age appropriate vaccinations and we reserve the right to request proof of vaccination prior to service. While we understand the additional legwork this causes, it's part of our mission to provide a healthy and safe environment for all our furry clients. This begins with reducing the risk of spreading or catching any canine viruses .

Spay/Neutered? Usually... Our home Drop-In Visits, Express Potty Breaks and Pet Taxi are available regardless if your pets have been spayed or neutered; however, all public walks and overnights are only available to spayed and neutered pets. We reserve the right to request veterinarian confirmation prior to service.

Do you administer medication to pets?

Yes! We will administer medication (pills, drops, supplements) with no charge to you during your scheduled service. Please note that we cannot administer medication to any animal that posses a danger to us. Thanks for your understanding!

How does It's Pawty Time! get access to my home?

During the Meet & Greet session we will go over how we will be gaining access into the home for long term and short term clients.

How and when do I pay you?

It’s so easy! For dog walks, you will enter your credit/debit card information and be charged at the time of scheduling. We work with PayPal, so your information will never be sold and is encrypted for your security.

For all other services, we will send an invoice after we've spoken about the specifics of your pets' needs and scheduled a service. You can pay directly through the invoice by credit/debit card. These invoices are also backed by PayPal's encryption and security.

Are you Bonded and Insured?

Yes! All our services are covered by a general bonding and liability insurance policy. We’re happy to show you a copy of our policy upon request. We are a registered business in the state of Oregon.

Something came up and I need to reschedule. What are your cancellation policies?

1. Dog Walking: NO FEE if cancelled by 6PM the day before the scheduled walk. Any cancellation after 6pm the day prior will not receive a refund. Unfortunately with little notice, no other clients can be served during your previously scheduled time.

2. Drop-In Pet Sitting Appointments & Overnight Pet Sitting Appointments: NO FEE if cancelled more than 72 hours before the scheduled services. After 72 hours, a cancellation fee of 50% of service is due.

3. Pet Taxi Services: NO FEE if cancelled more than 24 hours before scheduled services. After 24 hours, a cancellation fee of 50% of the trip is due.

Do you do walks on major holidays like Thanksgiving and Christmas?

Our services will be limited with preference given to drop-ins and overnight stays. Dog walking is available by request only as availability allows.

Major holidays do have a holiday fee of $5 per service/per visit associated with working through the holiday.

What is your Inclement Weather cancellation Policy?

One of our first priorities is your pet's safety and wellbeing; however, to provide a safe environment for your furry family member, we must ensure safe driving conditions for services that require us to navigate to and from your home.

When it comes to Mother Nature and her unpredictable fury, there are a few situations where we might be unable to travel to/from your pet. In the following cases, we’ll waive the cancellation fee for any days we are unable to provide service.

1. In the event our county is put under a state of emergency or otherwise ordered to stay home due to unsafe weather/driving conditions.

2. If we feel safety is an issue for us to venture out due to a weather incident, and other arrangements for your pet have been confirmed.

*Since late cancellations impact our earnings, we'd like to keep our schedules on a consistent basis as much as possible. If we can get to your home safely, even in inclement weather, we’d love to keep you on the schedule.